1. Do you ship to ...?
    Yes, we ship worldwide.
  2. How much are the shipping costs?
    The shipping costs depend on weight and destination. The exact shipping cost will be displayed during the checkout process.
  3. How long it will take to ship to ...?
    The given delivery times are based on our experiences. In individual cases, and in times of increased packet congestion at post offices and customs, it may take slightly longer durations. We can not...
  4. When will you ship after I place the order?
    We ship within 2-3 business days after payment is cleared.
  5. What payment methods are available?
    Payments are handled by Paypal's secure server. You don't need to have a Paypal account to pay by credit cards. In the case that Paypal is not possible, we also accept payment by bank transfer or (on ...
  6. Paypal does not accept my credit card. What can I do?
    In the case that paypal is not possible, we also accept payment by bank transfer or (on request) Western Union. Please note that we are reluctant to accept payments via WesternUnion, these option are ...
  7. How can I track the shipment?
    After we shipped the goods, you will receive a shipping confirmation with a tracking number, in the format RRXXXXXXXXXVN or CPXXXXXXXXXVN. With this tracking number you can track the shipment on...
  8. I have not received the ordered items. What can I do?
    Please open a support ticket, we will examine the case.
  9. The obtained item is damaged or tainted.
    Please open a support ticket, describe the problem and send us pictures of the damaged item.
  10. Which shipping methods are available?
    We ship via registered letter or registered parcel, both options are trackable and require a signature on delivery.