Welcome!

Terms & Conditions

We ship worldwide.The shipping costs depend on weight and size of shipment (mail, parcel service or freight forwarding) and the destination. In the shopping cart the shipping costs will be calculated immediately online. Simply place the desired items in the shopping cart and then proceed to the order page. There you will find a detailed listing of the basket and the exact shipping costs. Only by finally signing the order page, this is sent to us. Please contact us, if you have problems to find a shipping method or you plan to order large quantities.

For most countries, we offer 2 different shipping options:

  • VNPT postal service [reg.] is like Letter post up to 2kg. The shipment is internationally traceable by tracking code. If the order exceeds 2kg we will send 2 or more packages. Please note that the postal service providers will process letter post with a lower priority than parcel service. Experience shows that these shipping option has a longer delivery time than parcels.
  • VNPT parcel service [reg.] Is a regular packet. The shipment is internationally traceable by tracking code. The maximum weight of a package corresponds to the maximally allowed weight in the target country. Experience shows that packets are processed with a higher priority and delivered faster than letter post.
     

Delivery time

The given delivery times are based on our experiences. In individual cases, and in times of increased packet congestion at post offices and customs, it may take slightly longer durations. We can not influence that.
  • 10-20 business days (Saturday, Sunday & Public Holidays NOT INCLUDED) to Australia, USA, Singapore, Indonesia, Germany, France
  • 10-30 business days to most other countries.

We ship within 24-72 hrs (Mon-Fri) after payment is cleared. A delivery conformation will be sent via email when your order is send. All items will be dispatched from our warehouse and shipped via VNPT Registered Airmail, unless other agreements exists.
We can only assure delivery up to the post office, after that it is beyond our control. If for whatever reasons or it may be, you did not received your item during the stated period, kindly be patient with our postal services, they are human too.

Return policy

All paid orders are final, no return, exchange, price adjustments or cancellations. If the goods are damaged or incomplete, or if the wrong item was shipped, please inform us immediately. We will find a satisfactory solution.